Refund and Return Policy

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Overview

Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic goods, hazardous materials or flammable liquids or gases.

Additional non-returnable items:

• Gift Certificates
• Downloadable software products
• Some health and personal care items

To complete your return, we need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations in which only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
• Any item not in its original condition, damaged or missing parts for reasons not due to our fault.
• Any item returned more than 30 days after delivery

Refunds

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will be automaticallypcs. to your credit card or original payment method within a certain number of dayspcs.

Late or missing refunds

If you have not yet received a refund, please check your bank account again first.

If so, contact your credit card company; it may take a while for your refund to be officially credited.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all this and still have not received your refund, please contact us at {e-mailadres}.

Sale items

Only regularly priced items are refundable. Sale items cannot be returned.

Exchanges

We replace items only if they are defective or damaged. If you would like to exchange it for the same item, please email us at {e-mailadres} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when it was purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you must send your product to: {physical address}.

You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

Contact us at{email} for questions regarding refunds and returns.